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Privacy Policy

Last updated: Nov 28th, 2024

Alavanka (“Company,” “we,” “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your personal data, as well as your rights regarding that data.

This policy complies with applicable regulations, including Brazil’s General Data Protection Law (LGPD) and the California Consumer Privacy Act (CCPA) in the United States, among other local and international data protection laws.

By using our website or services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect and process the following types of data:

1.1. Information you provide directly

  • Full name

  • Email address

  • Phone number

  • Address, city, and country

  • Payment information (when applicable)

  • Any data provided through forms or emails, including preferences or messages.

1.2. Information collected automatically

When you visit our website or use our services, we may automatically collect:

  • IP address and approximate location;

  • Device type, operating system, and browser;

  • Browsing history on our website and interactions with our content;

  • Cookies and similar technologies for analytics and personalization.

1.3. Information from third parties

We may receive information about you from third parties, such as:

  • Social networks (if you interact with us on those platforms);

  • Business partners authorized to share data with us.

2. PURPOSE OF DATA USE

We use your personal data for the following purposes:

  • Service delivery: To process requests, provide technical support, and deliver our consulting and mentoring services;

  • Communication: To respond to inquiries, send newsletters, or share relevant updates (with the option to opt out);

  • Service improvement: To personalize your experience, analyze performance, and develop new features;

  • Legal compliance: To meet regulatory requirements and ensure adherence to applicable laws;

  • Marketing and advertising: To send promotional communications, where prior consent has been obtained.

3. DATA SHARING

Your data may be shared with third parties only in the following circumstances:

  • Service providers: Such as technology providers, payment processors, and marketing service providers;

  • Government or judicial authorities: When required by law or to protect our legal rights;

  • Business partners: With your prior consent, in situations involving collaboration on specific services or projects.

Alavanka does not sell personal data to third parties.

4. LEGAL BASIS FOR DATA PROCESSING

We process your data based on the following legal grounds, as applicable under the LGPD (Brazil) and GDPR/CCPA (United States):

  • Your explicit consent;

  • Fulfillment of a contract;

  • Compliance with legal obligations;

  • Legitimate interest, when applicable and provided your rights and freedoms are respected.

5. YOUR RIGHTS

5.1. In Brazil (LGPD):

Under the LGPD, you have the right to:

  • Access your data;

  • Request corrections to inaccurate or outdated information;

  • Request deletion of personal data processed unlawfully;

  • Request data portability;

  • Be informed about data sharing with third parties;

  • Withdraw consent.

5.2. In the United States (CCPA):

If you are in the United States, you may have the right to:

  • Know what personal data we collect and how we use it;

  • Request the deletion of your personal data;

  • Opt out of the sale of your data (if applicable);

  • Not be discriminated against for exercising these rights.

To exercise any of these rights, please contact us at info@alavanka.com with the subject line “Data Request.”

6. DATA RETENTION

We will retain your personal data for as long as necessary to fulfill the purposes described in this policy unless:

  • A longer retention period is required by law;

  • You request the deletion of your data, within the limits of applicable laws.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data from:

  • Unauthorized access;

  • Misuse;

  • Accidental alteration or destruction.

Although we follow industry best practices, no system is entirely secure. We encourage you to take precautions when sharing information online.

8. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies to enhance your experience and collect browsing data. You can manage your cookie preferences through your browser settings. For more details, see our [Cookie Policy].

9. INTERNATIONAL DATA TRANSFERS

Your data may be transferred and stored on servers located outside your country of residence, including in countries that may not provide the same level of data protection as your jurisdiction. We ensure such transfers comply with applicable laws and are protected by appropriate safeguards.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in laws or our internal processes. The “Last Updated” date at the top of this document will indicate the most recent revision.

We recommend reviewing this policy regularly to stay informed.

11. CONTACT INFORMATION

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

12. APPLICABLE LAW AND JURISDICTION

This Privacy Policy is governed by the laws of Brazil and/or the United States, depending on the user’s location and the applicable legal relationship. In case of disputes, the jurisdiction will be the court in the company’s headquarters or as otherwise specified by law.

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